Frequently Asked Questions
Everything you need to know about bringing the 5-star experience home.
What makes your linens 'hotel quality'?
Our linens are crafted using long-staple cotton and high thread counts specifically engineered for the durability, breathability, and crisp feel found in luxury resorts.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Expedited 2-day shipping is available at checkout for those who wish to upgrade their sleep experience sooner.
What is your return policy?
We offer a 30-night trial on all bedding. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
How should I care for my Hotel Collection products?
To maintain the integrity of the fibers, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat. Avoid bleach and harsh fabric softeners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
Are your fragrance oils safe for pets and children?
Our signature scent collection uses IFRA-compliant, non-toxic oils that are safe for use around pets and children when used as directed in our cold-air diffusers.