Returns & Exchanges
At Hotel Collection, we want you to experience the five-star luxury you deserve. If you are not completely satisfied with your purchase, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original hotel-grade packaging to ensure they remain protected during transit.
Attach the Label
Print your prepaid shipping label provided by our portal and securely affix it to the outside of your return box.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing